Question	Reply
Where is my cargo?	The order number is taken and the cargo tracking number is accessed. Information about the cargo's location and delivery date is provided via the cargo tracking number.
When will my order arrive?	The cargo is delivered within 5 business days from the date you place your order. The order is delivered within the anticipated delivery date specified through cargo.
What is the shipping fee?	Shipping is free for your purchases of 500 TL and above. The delivery fee for purchases under 500 TL is 39.90 TL. Cargo deliveries are only valid for Turkey.
Which cargo will my order be sent with?	Our contracted MNG cargo output is provided.
My order has been shipped. Can I change my address?	If your order has been shipped, we will assist you with the address change. Call center (0212 447 60 60, 0530 663 25 98) etc. When you contact us through the channels and provide your current address, your address change is forwarded to the cargo company.
My order arrived when I wasn't at my address. What can I do?	1.) You can contact the cargo company and request redelivery. 2.) If your order has been returned to us, you must create a new order again.
Are deliveries made on public holidays?	Cargo companies only deliver on business days.
Will I pay any fees when receiving my order?	If you shop by credit card, there is absolutely no extra charge during delivery.
Is payment available at the door?	1.) Payment at the door is available for orders between 0 and 2000 TL. 2.) Payment at the door is not available for orders of 2000 TL and above.
How much is the payment fee at the door?	Between 0 and 2000 TL, payment at the door is 19.90 TL.

SHIPPING AND DELIVERY QUESTIONS

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