Frequently Asked Questions
Can I Change the Size / Number for the Product I Received? Our company does not have a gift package application and note adding application. Maratonsportswear is sent with printed packages.
Can I have my order gift wrapped / Can I have a gift note added? Our company has an exchange application. You have the right to return within 14 business days from the date of delivery to you.
How can I cancel my order in the cargo? Your order cannot be canceled due to the fact that your order has been shipped. You have the right not to receive it when it is delivered to you or you have the right to return it.
My order arrived damaged/defective. What should I do? Product image is stored from the customer via WhatsApp or e-mail. The product image is examined according to the order. If the order date has not passed and the product is not produced, the return process is forwarded.
My Order Was Sent Incomplete, What Should I Do? The products purchased by the customer are examined through the order information. Information about the missing product is obtained and firstly forwarded to the warehouse unit. When the missing product issue information is submitted, the issue is forwarded to the accounting unit and the refund process is initiated, excluding the discount amount.
Is VAT included in the prices of the products I purchase? VAT is included in the sales price of every product sold through our site.
Can I place my order through a customer representative? You can place your order by contacting customer services via WhatsApp (Live Support).
Can I order with my credit card points? You cannot order with your credit card points.
I am not a member, how can I track my order? For orders placed without being a member, you can view your cargo information with your order number and e-mail address in the "Cargo Tracking" area on the home page of our site. Call Center etc. for further assistance. You can get detailed information about your order by contacting us through channels.
Membership Questions
How can I become a member? By clicking on the Sign Up Now button on the website, your membership will be completed when you complete the current membership information.
How do I update my membership information? 1. Log in to https://www.maratonsportswear.com with your current information. 2. After logging in, you can update all your information by clicking on "My Account".
How can I change my password? You can change your password from the My Account section by logging in to the website with your old password. Do not forget or contact live support etc. upon any request. You can request a password change by contacting us through the channels.
Can I change my email address? E-mail address changes cannot be made through the system. If you wish, you can create a new membership registration
I forgot my password, what should I do? E-mail address is requested and the password is changed from the system.
Can I shopping without singing up? You can place an order via your current e-mail address by logging in to the "Continue Without Membership" section on the website.
How can I cancel my membership? You can deactivate your membership by contacting us via 0212 447 60 60 Call center, 530 663 25 98 Whatsapp contact information.
Order Questions
How can I create an order? 1. Select the product you want to buy and the correct size to fit you and click the 'Add to Cart' button. 2. After adding to the cart, you can continue your shopping from the screen that opens or click the 'Buy' button to complete your order. 3. If you have a discount coupon that you can use on your orders, write it in the 'Discount Coupon' field and press the apply button. Press the next step button to move to the next step. 4. Fill in the shipping address details correctly and press continue. 5. Select your preferred payment method and fill in the required information. 6. Click the 'Complete Order' button. The process is complete; Your order has been received!
How Can I Track My Order? After your order is shipped, you can follow the shipping stages of your order from the "Cargo Tracking" heading in the My Orders tab in the "My Account" section. Once your order is completed, you will receive the following informative e-mail: 1. When the payment is completed, an informative e-mail titled "Your order has been received" will be sent to you. 2. When your order is delivered to cargo, an information e-mail titled "Your order has been shipped" and an informational SMS from the cargo company are sent.
How Can I Cancel My Order? 1. For cancellation requests for orders placed on the website, you can contact us at (0530 663 25 98), (0212 447 60 60). 2. If your order is in "New Order" status, your order is canceled. If your order is ready for cargo or has been shipped, order cancellation will be rejected.
Can I Make Changes to My Order? 1. Changes cannot be made to completed orders. If you wish, you can cancel your order and reorder. 2. If the order is in preparation status, cancellation is not possible.
How Can I Use My Discount Coupon/Code? 1. Select the product you want to buy and the correct size to fit you and click the 'Add to Cart' button. 2. After adding to the cart, you can continue your shopping from the screen that opens or click the 'Buy' button to complete your order. 3. If you have a discount coupon that you can use on your orders, write it in the campaign code field and press the apply button. Press the next step button to move to the next step.
Can I shopping without singing up? You can place an order via your current e-mail address by logging in to the "Continue Without Membership" section on the website.
Can I have my order gift wrapped?/Can I add a gift note? There is no gift wrapping application or note adding application in our company. Shipping is provided with Maratonsportswear printed packages.
Can I Change the Size/Number of the Product I Received? There is no exchange application in our company. You have the right to return it within 14 business days from the date of delivery.
How can I cancel my order in cargo? Cancellation is not possible since your order has been shipped. You have the right not to receive it or the right to return it when it is delivered to you.
Return Questions
How can I make a return? 1. You must make a transaction through the system for the refund. After receiving live support via Whatsapp and receiving the return code, you can send it to us with our MNG contracted cargo. 2. If the invoice is not available, you can write your order number, name and surname and the product to be returned on a note paper and have it returned to us.
I lost my return shipping code, what can I do? You can provide free returns with our contracted cargo. Aras cargo agreement code: 327905578 (Express Virtual retailing)
Will I pay the return shipping costs? You can provide free returns with our contracted cargoes. When you ship with a different cargo, the shipping fee is your responsibility. In case of cancellation/return of the orders created with the free shipping campaign, if the remaining product amount of 500 TL and above does not meet the free shipping campaign condition, the shipping fee will be deducted from the price of the product to be returned and the refund will be made.
What is your Return Policy? 1. The return period is 14 days from the date you receive the product.2. In order to return your products FREE of charge, you must obtain a return shipping code.3. You can return your products with MNG cargo company.4. If the products arrive used, worn or washed, they will be sent back to you. In this case, no refund will be made.
What are the Non-Returnable Products? Returns of product groups such as socks and underwear must be made with their original packaging. If the product is detected by the Buyer to be used beyond normal use, the product will not be returned. In this case, the Buyer has no right of withdrawal.
When will I be refunded for the product I returned/cancelled? The process for the returned product is as follows: 1- After the product reaches us, its compliance with the return conditions is checked. 2- If the product complies with the return conditions, the return process is completed within 14 business days. 3- If the product does not comply with the return conditions, it is sent back to your address. .The time it takes for the refunded amount to be reflected on your card depends on your bank. If you paid by credit card, it usually takes a few days for it to be reflected.
How can I exchange a faulty product? Exchange application is available in our company. Order information is received, incorrect product information is retrieved and examined. The exchange or return process is communicated.
Shipping Questions
How much is the payment fee at the door? Between 0 and 2000 TL, payment at the door is 14.90 TL.
Is payment available at the door? 1.) Payment at the door is available for orders between 0 and 2000 TL. 2.) Payment at the door is not available for orders of 2000 TL and above.
Will I pay any fees when receiving my order? If you shop by credit card, there is absolutely no extra charge during delivery.
Where is my cargo? The order number is taken and the cargo tracking number is accessed. Information about the cargo's location and delivery date is provided via the cargo tracking number.
When will my order arrive? Cargo is delivered within 5 business days from the date you place your order. The order is delivered within the anticipated delivery date specified through cargo.
What is the shipping fee? Shipping is free for your purchases of 500 TL and above. The delivery fee for purchases under 500 TL is 29.99 TL. Cargo deliveries are only valid for Türkiye.
Which cargo will my order be sent with? Our contracted MNG cargo is provided.
My order has been shipped. Can I change my address? If your order has been shipped, we will assist you in changing the address. Call center (0212 447 60 60, 0530 663 25 98) etc. When you contact us through the channels and provide your current address, your address change is forwarded to the cargo company.
My order arrived when I wasn't at my address. What can I do? 1.) You can contact the cargo company and request redelivery. 2.) If your order has been returned to us, you must create a new order again.
Are deliveries made on public holidays? Cargo companies only deliver on business days.